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Terms and Conditions - Birch Cottage Off Grid Self Catering

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Lackan Cottage Farm’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. Please read our terms and conditions carefully before proceeding with your booking. ‘Birch Cottage’ refers to the accommodation, and ‘Lackan Cottage Farm’ to the property, and owner of Birch Cottage.

Bookings and Payment

Once you have checked availability, bookings can be made online, by telephone or email. Lackan Cottage Farm accepts most Credit and Debit card payments through our online booking system, which assures you of security and confidentiality. A deposit of 25% is required to confirm the booking with the balance due 28 days before arrival. Should a booking be made less than 28 days from arrival date then full payment is required. The lead person must be at least 21 years of age at time of booking.

Good House Keeping

There will also be a mandatory £75 good house keeping deposit which will be payable when the balance is due. The deposit will be returned within 7 days providing the cottage is left in a satisfactory and clean condition. A percentage of this deposit may be kept if extra cleaning is required.

Cancellation Policy

Please contact us immediately should you be compelled to cancel your reservation and confirm this in writing. Only upon receipt of your written instructions will the cancellation take effect. If the booking is cancelled more than 28 days prior to the commencement of your stay, 50% of the deposit paid will be refunded. Should cancellation occur less than 28 days prior to the date on which the holiday begins, Lackan Cottage Farm will seek to re-let for all or part of the booking period and if successful, monies may be refunded, less the deposit. Lackan Cottage Farm does not operate any scheme of cancellation or travel insurance and recommend you obtain your own insurance cover for the holiday.

Cancellation by Lackan Cottage Farm

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control.  In such circumstances we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival and Departure

The cottage is available from 4pm on arrival day and should be vacated no later than 11am on the final day of your stay. These times may be flexible subject to prior arrangement. Please advise us of your approximate arrival time prior to your stay.

Occupancy

Birch Cottage is designed to accommodate two adults – we cannot accommodate children at this time.

Respect of fellow residents

We would ask all our guests to respect other residents and to act at all times in a way that will not spoil or infringe on other peoples enjoyment. Lackan Cottage Farm reserve the right to take appropriate action against anyone failing to act in a responsible manor. The owner and their representatives retain the right to enter the cottages at anytime.

No Smoking Policy

Lackan Cottage Farm operates a no smoking policy anywhere inside Birch Cottage or other buildings on the premises. Vaping is also not permitted inside the building.

Pets

We regret that we are unable to allow visitors to bring pets to Birch Cottage at this time.

Your Responsibilities

You are responsible for the cottage and are expected to take all reasonable care of it. All equipment, utensils etc must be left clean and tidy at the end of your holiday. You are also responsible for any breakages or damage to the cottage or its contents, or for any loss of equipment whilst being occupied by you. All such incidents must be notified to Lackan Cottage Farm immediately.

Disclaimer

No responsibility will be accepted by the owners for any personal injury to you or any member of your party. No liability will be accepted for accident or loss of, or damage to personal effects, baggage, car or any other item belonging to you or any member of your party whether arising from the negligence of the owner, his representatives or that of any tenant of Birch Cottage. You must take all necessary steps to safeguard your property and ensure the personal safety of yourself and your party.

Complaints

If whilst on holiday you are not entirely satisfied with Birch Cottage, you should contact Lackan Cottage Farm immediately in order that we may attempt to resolve the problem. Failure to follow this procedure will make it impossible for us to put the matter right and may result in the loss or reduction of any rights you may have had in connection with your complaint. If after contacting Lackan Cottage Farm you still feel the problem has not been resolved to your satisfaction, then you must put your complaint in writing to “The Proprietors” within fourteen days of your return from holiday.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy. Lackan Cottage Farm is committed to protecting the privacy of anyone using our website and the confidentiality of any information that you provide us with. We do not supply our mailing information to third parties but do use it to advise our guests of promotions, discounts or events which we feel may be of interest to them, unless expressly instructed otherwise in writing. We do not store credit card details nor do we share customer details with any third parties. Information supplied to us may be stored on a computer system for our convenience.